Metrolink train to LA Station broke down, stuck in the Antelope Valley Ca. Mountains going on 2 hours due to engine failure.
I purchased a ticket for 415pm and the train still hasn't arrived to LA Station. I made a request to a full refund or a free next trip ticket. Allways had good service with u all for the past year and a half.
I was told no refund and I would have to purchase another ticket. Wow, unbelievable customer service from a Supervisor also.
Product or Service Mentioned:
Metrolink Train Service.
Reason of review: Return, Exchange or Cancellation Policy.