Metrolink - Train Service Review

Not resolved

Metrolink train to LA Station broke down, stuck in the Antelope Valley Ca. Mountains going on 2 hours due to engine failure.

I purchased a ticket for 415pm and the train still hasn't arrived to LA Station. I made a request to a full refund or a free next trip ticket. Allways had good service with u all for the past year and a half.

I was told no refund and I would have to purchase another ticket. Wow, unbelievable customer service from a Supervisor also.

Product or Service Mentioned: Metrolink Train Service.

Reason of review: Return, Exchange or Cancellation Policy.